Altium Support
All subscription levels include easy access to user communities, comprehensive product documentation, training videos, and a knowledge base of targeted solutions for common user experiences.
Customer engagements with support team members per month
Support page visits each month
The type of options and services vary by Altium Subscription Levels
Expert-Curated Knowledge Base
Available 24/7 to anyone
Empower yourself with our comprehensive Knowledge Base, designed to provide you with instant access to expert insights and solutions. Crafted by our team of technical product specialists, this resource is your go-to guide for resolving common questions and challenges.
Every day, we analyze real customer inquiries to deliver fresh, targeted solutions and easy-to-follow step-by-step instructions.
Altium’s Documentation Center
Available 24/7 to anyone
Explore Altium’s powerful online documentation - a vast, expertly crafted resource designed to put answers at your fingertips. Whether you need a quick overview of a concept or detailed guidance on a specific feature, our documentation hub is your ultimate self-help solution.
Effortlessly navigate through high-level insights and precise technical details to find exactly what you need, when you need it. Save time, solve problems, and gain confidence in your journey with Altium’s trusted online support.
Altium Academy
Available 24/7 to anyone on YouTube
Unlock your potential with the Altium Academy YouTube Channel, the ultimate online learning destination for PCB designers and engineers worldwide. Learn from seasoned professionals and industry experts as they share their knowledge on a wide range of topics - from foundational PCB design principles to advanced engineering concepts and everything in between.
Whether you're just starting or looking to sharpen your skills, the Altium Academy is here to help you grow and succeed.
Videos
Subscribers
Altium Community Forums
Available 24/7 to anyone with an AltiumLive Login
Converse with the world’s best developers and engineers who use our tools every day. Our user community includes engineers from small start-ups with novel ideas and huge enterprises that change the way we think of space exploration. Users have created “dedicated forums” for everything from reporting and discussing product bugs to suggesting feature ideas.
Posts in last 12 months
Active users
Chat Support
Experience Instant Support with our ChatBot Solution. Our ChatBot is designed to help you resolve a wide range of common issues, including installation queries, licensing questions, error messages, and unexpected software behavior.
When you initiate a chat, our bot will guide you through a series of automated questions to accurately understand your needs and provide tailored solutions.
Support Tickets
Submit your support inquiries quickly and easily through our ticketing system. Describe your issue in detail and our product support team will prioritize, investigate, and keep you updated every step of the way until it's resolved. You can track the status of your ticket at any time and submit additional information during the resolution process.